Terms of Service

Tropical Palms Pest Management ("TPPM", "we", "us", "our") is a licensed pest control business operating in Cairns and surrounding areas in Far North Queensland. We hold all required licences under the Queensland Building and Construction Commission (QBCC) for pest management services.

By booking a service, requesting a quote, or using our website at tppmcairns.com.au, you ("the customer", "you") agree to be bound by these terms and conditions. If you do not agree with any part of these terms, please do not use our services.

These terms apply to all pest control services we provide, including but not limited to general pest treatments, termite inspections, termite barrier installations, rodent control, mosquito management, and any other pest management services we offer.

• All pest control treatments are performed by licensed and insured technicians in accordance with Queensland regulations and Australian Standards.
• We use products registered with the Australian Pesticides and Veterinary Medicines Authority (APVMA) and approved for use in residential and commercial settings.
• The specific products, methods, and treatment areas will be determined by our technician based on the type of pest, level of infestation, and property conditions.
• You are responsible for preparing the property for treatment as instructed by our team (e.g. clearing access to areas, removing pets, covering fish tanks). Failure to prepare may affect the effectiveness of the treatment or result in rescheduling.
• Upon completion, our technician will provide you with a summary of the work carried out, including the products used, areas treated, and any follow-up recommendations.
• Results may vary depending on the severity of the infestation, environmental conditions, property type, and follow-up care. Pest control treatments reduce and manage pest populations but cannot guarantee the complete elimination of all pests in all circumstances.

We stand behind our work. Our service guarantee applies as follows:

• Internal general pest treatments are covered by a 6-month free service guarantee. If the treated pests return within this period, we will re-treat the affected areas at no additional cost.
• The guarantee applies to the specific pests treated and the areas treated during the original service. It does not cover new pest species or untreated areas of the property.
• To claim under the guarantee, contact us and describe the issue. We will arrange a follow-up visit at a mutually convenient time.
• The guarantee may be voided if the property undergoes significant renovations, structural changes, or if conditions that attract pests (e.g. poor sanitation, excessive moisture, open food storage) are not addressed as recommended by our technician.
• External treatments are not covered under the guarantee due to environmental factors beyond our control (rain, landscaping changes, neighbouring properties, etc.).
• Termite inspections, termite barrier installations, and specialty services have their own specific warranty terms which will be outlined in your service agreement.

Our guarantee is in addition to your rights under the Australian Consumer Law. Nothing in these terms limits or excludes any consumer guarantees or rights that cannot be excluded under Australian law.

• To the maximum extent permitted by law, our liability for any claim arising from our services is limited to the cost of re-performing the service or, at our discretion, a refund of the fee paid for the specific service in question.
• We are not liable for indirect, consequential, or incidental damages, including but not limited to loss of rental income, loss of business, cost of alternative accommodation, or damage caused by pest activity that was present before our treatment.
• We are not responsible for pest activity that results from factors beyond our control, including but not limited to: neighbouring properties, weather events, structural deficiencies, or the customer's failure to follow post-treatment advice.
• Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded under the Australian Consumer Law.

These terms are governed by the laws of the State of Queensland, Australia. Any disputes arising from these terms or our services will be subject to the exclusive jurisdiction of the courts of Queensland.

Before commencing any legal proceedings, both parties agree to attempt to resolve disputes through good-faith negotiation. If a resolution cannot be reached, either party may refer the matter to mediation before an accredited mediator in Cairns, Queensland.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

These terms constitute the entire agreement between you and Tropical Palms Pest Management regarding the provision of pest control services. They supersede any prior agreements, representations, or understandings, whether written or verbal.

We reserve the right to update these terms at any time. Changes will be posted on this page with a revised "Last updated" date. Continued use of our services after changes are posted constitutes your acceptance of the updated terms.