Legal
Privacy Policy
Your privacy matters to us. This policy explains how Tropical Palms Pest Management collects, uses, and protects your personal information.
Last updated: March 2026
Information We Collect
When you use our services or interact with our website, we may collect the following types of personal information:
- Name, phone number, and email address — provided when you request a quote, book a service, or contact us
- Property address and details — required to provide pest control services at your location
- Payment information — processed securely when you pay for our services
- Communication records — including phone calls, emails, SMS, and messages sent through our website or quoting tool
- Website usage data — including pages visited, time on site, browser type, and device information, collected via cookies and analytics tools
- Photos and inspection notes — taken during pest inspections with your consent for service documentation
How We Use Your Information
We use your personal information for the following purposes:
- To provide pest control services — including scheduling, performing inspections and treatments, and issuing invoices
- To communicate with you — responding to enquiries, sending appointment confirmations, service reminders, and follow-up communications
- To prepare quotes — based on the information you provide about your property, pest concerns, and service requirements
- To improve our services — analysing how our website is used and gathering feedback to enhance the customer experience
- To comply with legal obligations — including maintaining records required under Queensland pest management regulations and the Australian Consumer Law
- To send marketing communications — only with your consent. You can opt out at any time by contacting us
How We Protect Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. These measures include:
- Secure, encrypted connections (SSL/TLS) on our website
- Restricted access to personal information — only authorised team members can access your data
- Secure storage of physical records at our premises
- Regular review of our data handling and security practices
While we strive to protect your personal information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security but are committed to industry best practices.
Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information in limited circumstances:
- Service providers — such as payment processors, scheduling software, and communication platforms that help us operate our business. These providers are bound by their own privacy obligations
- Legal requirements — if required by law, regulation, or legal process (e.g. a court order or a request from a government authority)
- Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
- With your consent — we may share information with third parties when you have given us explicit permission to do so
Cookies & Analytics
Our website uses cookies and similar technologies to enhance your experience. These include:
- Essential cookies — required for the website to function properly (e.g. remembering your preferences)
- Analytics cookies — help us understand how visitors use our website so we can improve it. We use privacy-focused analytics that do not track you across other websites
- Marketing cookies — used only with your consent to deliver relevant advertising and measure campaign effectiveness
You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.
Your Rights
Under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), you have the right to:
- Access — request a copy of the personal information we hold about you
- Correction — ask us to correct any inaccurate or out-of-date information
- Complaints — lodge a complaint if you believe we have breached your privacy. We will investigate and respond within 30 days
- Opt out — unsubscribe from marketing communications at any time
To exercise any of these rights, contact us using the details below. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Contact Us & Changes
If you have any questions about this privacy policy or how we handle your personal information, please contact us:
Tropical Palms Pest Management
ABN: Registered in Queensland, Australia
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.
Questions About Your Privacy?
We're happy to answer any questions about how we handle your information. Get in touch with our team.